Refund and Returns Policy

Overview

Due to the nature of what we do, installing products in individual homes, it is simply not feasible for us to offer returns or refunds on any products that we sell online, over the phone, or in person. As such, we invite you to inspect all items thoroughly before installation, and, if you are not satisfied, to contact us or decline installation if onsite.

All of the products and parts we sell and/or install are sold as is, although repairs, defects or replacements may be addressed either by our own warranty or via manufacturer’s warranty. 

If an item that was supplied and installed by us fails, we will gladly come to inspect and adjust or replace if necessary at no charge. 

Any owner-supplied products installed by us are covered by written warranties found on your invoice.  Exemptions are:  problems arising not relating to our installation or owner-supplied product issues and not our installation.

Product Refunds

To be eligible for a full refund of an add-on product such as RootX or Bio-Clean, it must be unused and in the same condition that you received it. 

Once your return of a product is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and either a refund credit will be applied to your account OR be applied to your credit or debit card OR a refund cheque will be mailed out to you within 5 days.

Shipping Returns

To return your product, you should mail your product to:

Plumb Perfect Ltd., 14882 Dixie Road, Caledon, ON L7C 2M2.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

If an exchange is required, depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need more help?

Contact us at [email protected] or call 1-888-458-1979 for questions related to refunds and returns.  We are here to help.