Our Promise To You
A Written Guarantee
We're asked occasionally, "What's so important about a written guarantee?" or "Don't all companies have a written guarantee?"
Believe it or not, not all companies have a written guarantee, or any guarantee for that matter. Just ask the woman whose newly renovated bathroom began leaking everywhere, only to be told by the company that renovated it, "We get paid for installation only and are not responsible for any problems."
Your needs and our reputation are extremely important to us. That is why we stand behind everything we sell and install... and we put it in writing. This means if you have any problem with our products and/or service, we will come out and take care of it, all at no cost to you.
- 100% Satisfaction Guarantee - If you are not completely satisfied with our service repair, we will do the job again to your satisfaction...FREE!
- No Lemon Guarantee - If we have to repair an item supplied and installed by us more than twice in one year, we will replace the item for you for FREE. Why? Because nobody should be stuck with a lemon!
- Equipment & Fixture Guarantee - If any equipment or fixture supplied and installed by us fails during normal use in the first year, we will either repair or replace that item at no charge to you.
- PRIORITY PLUS Members Guarantee - Priority Plus Protection Plan members receive a minimum two year guarantee on any equipment or fixtures supplied and installed by us. Priority Plus members also receive double our guarantees on all other home repairs and renovations.
- On Time Guarantee - If we don't arrive at your home within 15 minutes of your appointment time, then we'll give you a Dinner for Two gift card.*
Our Commitment To You
Privacy Policy
At Plumb Perfect we want to make sure your experience with us is satisfying and safe. We do not sell, give or share your information with any other companies or individuals. We respect your privacy as we do ours.
To prevent unauthorized access to your information, we have put in place appropriate electronic and managerial procedures to protect all information collected. We go through a variety of systems including masking of bank/credit card information, destroying written information, using industry standard firewalls and password protected files. Our security and privacy policies are periodically reviewed and enhanced as necessary with only authorized personnel having access.
Should you have any questions or concerns about our privacy policy, please call us at 1.888.458.1979 or email us at service@plumbperfect.ca.
* Dinner for Two gift card cannot be converted to cash. Not applicable on service fee only calls or quotations. Due to weather, traffic, emergencies or other conditions beyond our control, there may be times that an exact appointment cannot be guaranteed. You will however, be informed of any possible delays at time of booking or by telephone as soon as we are made aware of a situation. We apologize for any inconvenience this may cause.
